Frequently Asked Questions

How is your pricing set?

We use fixed-cost bundles with no hidden extras. You’ll always see a clear breakdown before any work starts, so budgeting is easy and predictable.

How fast is support?

What happens first if we sign up?

Will installs disrupt lessons?

Are your engineers DBS checked?

We start with a free IT/AV Health Check. From that, you’ll get a simple report, a clear plan, and a quote you can share with governors or SLT.

Yes – every engineer is fully DBS-cleared and trained to work professionally in school environments. You can trust our team around staff and students.

Most issues are solved the same day, often within hours. For critical problems we respond immediately, and we monitor systems so many fixes happen before you even notice.

We schedule work after hours, weekends, or holidays wherever possible. If we need to be on-site during the day, we plan carefully to minimise disruption and keep lessons running.

Yes. We support clusters and MATs with one point of contact, group dashboards, and free Health Checks for any new schools you add.

Do you work with multi-site trusts?

Are you compliant with Estyn and GDPR?

Absolutely. Our solutions meet safeguarding rules, GDPR standards, and Cyber Essentials requirements. We’ll even run a “Digital Readiness” audit before inspections so you feel confident.

Are we locked into contracts?

No. Our standard is a 12-month rolling term to fit school budgets. After that you can renew, adjust, or scale – we aim to earn your trust year after year.

What devices and systems do you support?

Everything from Windows laptops and servers to Macs, Chromebooks, iPads, Android, Wi-Fi, AV kit, and MIS systems. One partner for all your tech.

Unlimited staff helpdesk queries, 24/7 monitoring, same-day emergency response, regular check-ins, and annual compliance reports. It’s everything you need for peace of mind.

What’s in your ongoing support?

Can you work with our in-house IT staff?

Yes. We often partner with school technicians, taking care of big projects, security, or cover when they’re away. Think of us as an extension of your team.

Is support remote only?

No. Most fixes are done remotely for speed, but when hands-on work is needed, our engineers come on-site quickly.

Still Have Questions?

Book your free IT/AV Health Check and let’s talk through your school’s needs.